Reference

How We Handle Your Data

We ask for the minimum your account needs: a mobile number, a name that matches your wallet, and the bKash, Nagad or Rocket account your payout lands in.

Wallet data onlyOTP loginSSL on every pageDeletion requestsNo PIN stored
OKBaji Bet How We Handle Your Data
SECURITY AND RETENTION

How We Protect Your Account Data

Security here is deliberately boring. Login runs on a one-time code sent to your registered mobile rather than a password you would reuse elsewhere, and every deposit screen sits behind SSL. Withdrawals return to the same wallet that funded the account, which is as much a privacy control as a payment rule: it stops a stranger redirecting your money. Cookies, sharing and deletion are set out below so you know what happens without asking.

Encrypted in transit

Pages and payment steps run over SSL, so your bKash or Nagad reference travels encrypted. We keep transaction references only, never your wallet PIN or full card number.

Cookies you control

Session cookies hold the lobby open when you switch from Chrome to the app. Clear them from your phone whenever you want; signing back in needs only a fresh code.

Who actually sees it

Payment processors and verification partners see only what is needed to clear a Rocket cash-out or confirm identity. We do not sell your details on to advertisers.

Keeping and deleting

Ask us to close the account and marketing stops straight away. We then hold the minimum transaction records our payment and anti-fraud duties require before removing the rest.

WHO TO CONTACT

Reaching Our Privacy Desk

Privacy requests do not need a separate hotline. They go to the same live chat you use when a deposit sticks. Write in from the number tied to your account and say what you want: a copy of your records, a correction, or closure. Whether you are in Dhaka or anywhere else in Bangladesh, we check the last bKash, Nagad or Rocket transaction on file first, because a data request from the wrong person cannot be undone.

Live chat on mobile Tap the chat bubble in the app or browser lobby, type privacy request, and the agent will run an identity check before touching anything on your account.
Email for data copies Longer requests suit email: a full copy of your account records, or a correction to your name or wallet number. Send it from the address registered on the account.
Your account settings Marketing preferences and saved payment details sit inside your account area. Switch promo messages off there and it applies to SMS and app alerts from that session onward.

Questions About Your Data

Most privacy questions we get are short ones: what we keep, who sees it, and how to make the messages stop. These are the answers our agents give on chat, written out so you can read them before you register. If yours is not here, ask from the account in question and we will reply in the same thread, usually before your first cash-out to bKash.

Your mobile number, a name matching your wallet, a date of birth for age checks, and the bKash, Nagad or Rocket number you deposit from. Nothing more is required.

Never. You confirm each transfer inside your own wallet app, so the PIN stays with bKash, Nagad or Rocket. Anyone asking you for it is not one of our agents.

Yes. Message support from the number on the account, say it is a data copy request, pass the identity check, and we will send what is on file.

Turn marketing preferences off in your account area, or tell live chat. Service messages about withdrawals, wallet verification and login codes keep arriving, since those are not marketing.

Marketing stops immediately. Records tied to your bKash, Nagad or Rocket transactions stay for the period our payment and anti-fraud obligations set, and are removed after that.

No. What we can offer you, and how long records are held, depend on your local law and eligible regions, so check the rules that apply where you live.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.